Frequently Asked Questions

Everything you need to know about our sustainable materials and shipping.

What makes PANGAIA materials sustainable?

We use a combination of bio-based fibers, recycled materials, and lab-grown innovations like FLWRDWN™ and C-FIBER™ to minimize our environmental footprint.

How long does international shipping take?

Standard international shipping typically takes 5-10 business days, while express options are available for delivery within 2-4 business days.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, some items like underwear cannot be returned.

How should I care for my organic cotton garments?

To extend the life of your items and save energy, we recommend washing at low temperatures, using eco-friendly detergents, and air drying whenever possible.

Do you offer carbon-neutral delivery?

Yes, we partner with logistics providers to offset the carbon emissions of every shipment, ensuring your order arrives with a net-zero impact.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and interest-free installment plans through partners like Klarna and Afterpay.